Privacy Policy

Who I am

Being Human Therapy is operated by Lisa Robertson, Cognitive Behavioural Therapist.

Being Human Therapy is the data controller for personal information collected through this website.

ICO Registration Number: Pending

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Lisa Robertson
Being Human Therapy
Email: hello@beinghumantherapy.co.uk

Information I collect

I may collect and process the following information:

• Your name
• Email address
• Telephone number (if provided)
• Information you choose to include in contact forms, emails or enquiries
• Information relating to appointments or consultations
• Website usage information collected through cookies where applicable

I only collect information that is necessary to respond to your enquiry or provide requested services.

How your information is used

Your information may be used to:

• Respond to enquiries
• Arrange consultations or appointments
• Provide information about services you have requested
• Manage and administer services
• Improve the website and user experience
• Meet legal, professional and regulatory obligations

Your personal information will never be sold to third parties.

Legal basis for processing

Personal information is processed under one or more of the following lawful bases:

• Consent
• Legitimate interests
• Contractual necessity
• Legal obligations

How your information is stored

Appropriate technical and organisational measures are in place to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Information submitted through this website or by email is stored securely and access is restricted to authorised persons only.

Information relating to website enquiries will be retained only for as long as necessary to respond to your enquiry and manage any follow-up communication.

Confidentiality and therapy clients

If you become a therapy client, you will receive a separate Client Privacy Notice explaining how your personal and health information is collected, stored, processed and protected throughout therapy.

As part of providing therapy services, I may process special category personal data relating to your physical or mental health. This information is afforded additional protection under data protection law and will only be processed where appropriate safeguards are in place.

Sharing information

Personal information will only be shared where:

• You have provided consent
• There is a legal obligation to do so
• There is a serious concern regarding safety or safeguarding
• Professional or regulatory requirements apply

Any sharing of information will be limited to what is necessary and proportionate.

Cookies

This website may use cookies to improve functionality and understand how visitors use the site.

Cookies are small files stored on your device that help websites function effectively. You can control or disable cookies through your browser settings.

Third-party services

This website may contain links to third-party websites or use third-party services, including:

• Website hosting providers
• Contact form providers
• Calendly appointment booking services
• Analytics services
• Social media platforms

These third-party providers have their own privacy policies and data handling practices. Being Human Therapy is not responsible for the privacy practices of external websites or services.

Your rights

Under UK data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Restrict or object to processing
• Withdraw consent where consent is relied upon
• Request a copy of the information held about you
• Lodge a complaint with the Information Commissioner's Office (ICO)

Further information about your rights can be found on the ICO website at https://ico.org.uk.

Changes to this policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Lisa Robertson
Being Human Therapy
Email: hello@beinghumantherapy.co.uk